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We are hiring: Customer Success Manager (full-time)

We are looking for a social butterfly who’s obsessed with helping, conversating and engaging with customers.

Who are we?

Axxon helps businesses in the Caribbean with solutions for their vehicles and assets to become more efficient, safe, and sustainable. Founded in 2014, we now work with over 400 businesses and organizations all across the Caribbean.

Working at Axxon means you’ll help define the future of how businesses in the Caribbean operate and be on a team that’s selling an exciting list of product solutions, including vehicle telematics, connected dash-cams, temperature sensors, apps, and driver workflows. 

As part of a small, fast-paced, and rapidly expanding company, you’ll have the autonomy and support to make an impact as we build for the long term.

Who we are looking for:

We are looking for someone with strong bias for action, the ability to think big, with insistence on high standards that thrives in an unstructured, fast-paced, and change-heavy environment. Experience assisting or working with technical products is a plus. 

Our Customer Success Manager will be working closely with our customers to learn more about their fleet and business model, advising on how to use Axxon for their needs, and becoming their long-term partner.

Your role will be cross-functional in nature, working alongside different departments, enabling you to experience multiple aspects of our company from within. This position is based in Curaçao.

Is customer success for you? Check this video and find out -> http://bit.ly/3WEviNO

Qualifications: 

  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Bachelor’s degree from a four-year institution

Responsibilities:

  • Onboard new customers and ensure the smooth & effective adoption of our products
  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our solutions
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Conduct workshops and webinars with customers to break down their current operations and recommend workflow changes to get the most out of the Axxon’s solutions
  • Deeply understanding of the capabilities of Axxon’s platforms explain them to businesses of all types - field services, utilities, transportation, distribution, and many more
  • Create success stories based on clients using Axxon’s solutions to improve efficiency and safety of their operations.

At Axxon, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, and people. We depend on the unique approach of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Axxon is a place where people from all backgrounds can make an impact.

To apply for this position, please send your CV with a cover letter to [email protected].

We kindly ask that you do not call our office regarding this position.