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We're looking for a new Technical Installation & Support Specialist

Do you love technology, internet of things, and consider yourself a highly organized person? Contact us!

Who we are:
Axxon was founded in 2014 to help businesses improve efficiency, safety, and security by providing solutions such as fleet tracking & management, connected dashcams, and wireless temperature monitoring. Currently, we’re serving more than 400 companies in the Caribbean in a wide range of industries such as retail & distribution, transportation & logistics, field services, government & public safety, and many more. You can read a bit more about who we are on our website: https://axxon.co/about/

About the role:
You will be a part of our frontline installation and support team. You will be responsible for deploying our products, coordinating with installation contractors abroad, responding to customer requests for technical assistance over the phone, email, and chat. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with our team in multiple support locations to serve our customers.

Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must. You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. 
  • You’re energized by our opportunity: The vision we have to optimize the industries that power the Caribbean which requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Axxon, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Minimum requirements for this role:

  • Exceptional verbal and written communication skills in the English language
  • 1+ years of experience working on vehicle electrical systems (e.g. installing alarms systems, gps trackers, and/or audio systems)
  • Familiar with basic hardware tools:  wiring, relays, power supplies, multimeters, etc. 
  • Loves tinkering and developing solutions
  • Remains flexible and adaptive to priority shifts 
  • Comfortable using and learning multiple software platforms
  • Customer-first mentality; a sense of urgency to ensure timely response to customer needs
  • Strong work ethic with the ability to self-start, prioritize, and multi-task

What You'll Do:

  • Respond to inbound customer requests for assistance through live channels (phone, email, and chat)
  • Collaborate with other teams to communicate and escalate customer issues in a timely fashion
  • Self-Manage personal workload in an effective and efficient manner
  • Utilize available knowledge, tools, and resources to resolve customer issues 
  • Clearly and concisely documenting communications with customers
  • Configure and test our products before shipping them to customers
  • Install and troubleshoot our products for customers in Curaçao

An ideal candidate also has:

  • General knowledge about electrical circuits, GPS, and telematics
  • Interest in vehicles and technology 
  • Experience in a similar role
  • Familiarity with vehicle diagnostic protocols
  • IT Background
  • Familiarity with IOT products and testing technologies. 

At Axxon, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, and people. We depend on the unique approach of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Axxon is a place where people from all backgrounds can make an impact. 

To apply for this position, please send your CV with a cover letter to [email protected]

We kindly ask that you do not call our office regarding this position.