We are hiring: Junior Technical Support Agent

Who we are:
Axxon was founded in 2014 to help businesses improve efficiency, safety, and security by providing solutions such as fleet tracking & management, connected dashcams, and wireless temperature monitoring. Currently, we’re serving more than 500 companies in the Caribbean in a wide range of industries such as retail & distribution, transportation & logistics, field services, government & public safety, and many more. You can read a bit more about who we are on our website: https://axxon.co/about/ or https://www.linkedin.com/company/axxon-tracking/

About the role:

We’re a leading SaaS company specializing in fleet tracking and management solutions, including GPS tracking, fleet management systems, connected dashcams, temperature sensors, and more. We’re seeking a Junior Technical Support Specialist to join our team and assist with providing top-tier support to our clients and internal teams.

If you’re solution-minded, resourceful, and passionate about technology, we’d love to hear from you!

Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must. You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. 
• You’re energized by our opportunity: The vision we have to optimize the industries that power the Caribbean which requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Axxon, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
  

Minimum requirements for this role:

• Fluency in English and Papiamentu (written and verbal). Strong communication skills are vital. Speaking Spanish is a plus. 
• Loves tinkering and developing solutions
• Remains flexible and adaptive to priority shifts 
• Comfortable using and learning multiple software platforms
• Customer-first mentality; a sense of urgency to ensure timely response to customer needs
• Strong work ethic with the ability to self-start, prioritize, and multi-task
  

What You'll Do:

• Client Support: Provide support via email, Intercom, and phone, troubleshooting technical issues and guiding clients effectively.
• Ticket Management: Help maintain and update support tickets in Trello, ensuring tasks are organized and progress is tracked.
• Device Logistics: Coordinate and ship devices to clients across the Caribbean; a valid driver’s license is required.
• Device Configuration: Assist in configuring and testing devices to ensure they meet client requirements; participate in R&D for new solutions.
• Client Training: Create clear and engaging Loom videos to guide clients on features and functionalities.
• Collaboration: Work closely with overseas contractors on projects and provide internal support for our technical and customer success teams.

An ideal candidate also has:

• General knowledge of electrical circuits, GPS, and telematics
• Interest in vehicles and technology 
• Experience in a similar role
• Familiarity with vehicle diagnostic protocols
• IT Background
• Familiarity with IOT products and testing technologies. 

At Axxon, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, and people. We depend on the unique approach of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Axxon is a place where people from all backgrounds can make an impact. 

To apply for this position, please send your CV with a cover letter to [email protected]

We kindly ask that you do not call our office regarding this position.