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FAQ

Search our FAQ for answers to anything you might ask.

General Questions

You can use our solutions anywhere in the world, even though we focus on the countries in the Caribbean region such the ABC islands, Surinam, Guyana, and many more.

No, our solutions are web-based, run in the cloud and all work in your web browser (we recommend Google Chrome). So you have access to all your assets information from the system, from anywhere in the world if you have internet access.

We also have dedicated applications for iOS and Android available.

Fleet Tracking

No, Axxon Trackings' GPS Fleet Tracking in our solution is much more than just another track & trace system. It’s a complete set of tools to help your fleet become more efficient, safe, and profitable.

Learn more about our Fleet Management solution.

Your investment depends on how big your fleet is or how many assets you want to track. Our pricing consists of a one-time purchase fee for the device(s), installation fee, and monthly recurring fees on a flexible short-term contract.

This includes:

  • 3 year warranty on devices
  • Fast helpdesk (phone, email, or in-app)
  • One-to-one training
  • Remote troubleshooting
  • Fast on-site response time
  • Continuous updates and new features
  • Remote firmware updates

Get a quote now!

The trackers rely on GNSS (Global Navigation Satellite System) to receive their positioning information like, coordinates, heading, velocity, and altitude.

This data is then being encrypted and sent over the 2G/3G cellular network to our secure servers. The data is then available in the system as an easy to understand dashboard with real-time info, summaries, and actionable reports.

Learn more about GPS being a part of GNSS in our blog post.

Our GPS Trackers are directly connected to the power supply of the vehicle. With that information you also know the voltage of the battery, so you know when the vehicle is off, on, or even when the battery is about to fail (and get an alert!). As a backup, the tracking devices have an internal battery.

There are more than 30 different types of reports available in the system. The most commonly used reports are "Routes", "Work Times", and "Object Visits".

Most fleet managers are interested in:

  • Idle times; is the vehicle standing still with the engine turned on?
  • Overspeeding incidents
  • Route deviations: are the drivers staying on their delivery route?
  • Overtime data; what are the exact working hours?
  • Object visits; has a client been visited?
  • Travelled distances and time; which vehicles are your "workhorses"?
  • Parking times: How long did a vehicle stop at a specific location?
  • Fleet eficiency: Do we have enough vehicles, or should we sell some vehicles?

Yes there are mobile applications available for your Apple devices, iOS, and for Android devices. We have an app for the fleet manager and for drivers.

Check your fleet’s status across all your devices.

  • Live Tracking
  • Vehicle Status
  • Route Info
  • Event Notifications
  • Communicate with drivers (text, photos, docs)
  • Vehicle inspections

For fleet managers:

Apple iOS devices

Android devices

For drivers:

Apple iOS devices

Android devices

Temperature Monitoring

You can monitor the temperature of your cold-chain inside your insulated refrigerators, freezers or walk-ins, reefer trailers, silos, cleanrooms, and even Ultra-Low Freezers (ULT freezers).
Our sensors can also be installed for ambient temperature monitoring, environmental monitoring, smart machines & smart structures, HVAC operations & testing, and Data center monitoring.

Our solution can help hospitals, pharmacies, laboratories, clinics, blood banks, food and nutritional services, drug warehouses, bio-repositories, preparedness stockpiles, and health care facilities for example.

Yes, you can receive alerts via email. Predefined critical temperature fluctuations trigger these automatic alerts.

No, you have access to your sensor information, reports and more, via our online dashboard and mobile application. Our solution is web-based, run in the cloud and all work in your web browser (we recommend Google Chrome). So you have access to all your temperature information from your sensors, from anywhere in the world if you have internet access.

Batteries are included in the purchase of every wireless sensor. Under normal operating conditions a sensor with a 1 hour heartbeat in your standard wireless sensor network will last up to 10 years.

Yes, our wireless temperature sensors can be ISO certified and NIST traceable.

The wireless temperature sensors can be provided with a Traceable Calibration Certification which meets the requirements and complies with ISO 17025 and ISO 9000 standards. The Traceable Certificate indicates that the product is traceable to standards provided by the National Institute of Standards and Technology (NIST), a U.S. Government agency within the Commerce Department.

A Traceable Certificate includes all of the information to meet today's stringent accreditation demands, government specifications, and ISO 9000 requirements. This information includes serial number, certificate number, model number, calibration test equipment, equipment serial number, equipment calibration due date, unit accuracy, uncertainty, unit test conditions, test points, individual unit's specific test date, unit's next calibration due date, tester's name, and signature of the metrology manager.

NIST certified temperature sensors can be ordered through us.
Please contact us for more details.

Our wireless products use Encrypt-RF bank level security, featuring a 256-bit exchange to establish a global unique key, and an AES-128 CTR for all data messages. So security is maintained at all communication points from sensor to gateway, gateway to software, and back again.

Our standard wireless products use several features to help protect sensor data in transit. Our sensor protocol uses very low transmit power and requires specialized radio equipment to operate. Typical wireless devices that operate on non-proprietary communication protocols (Wi-Fi, Bluetooth, Zigbee) operate using different frequency bands so they can't be used to eavesdrop on the radio communications from our family of sensors. In addition we use a robust packet tampering evaluation routine to ensure that traffic wasn't altered between the sensors and the gateways. This enables us to check for well-formed data packets that only originated from our enabled devices. To further protect data we have algorithms that protect against spoofing and re-transmission of wireless data packets. This is included with the best in class range and power consumption protocol developed for our wireless sensor systems.

Wireless sensors transmit their data using wireless radios, and as such are subject to the same environmental limitations found in all wireless communications. Elements that affect radio transmission are severe inclement weather, trees, heavily constructed walls (cement, cinder block), sheet metal, wall board, wood, tile, buildings, vehicles, etc. Unless you have direct line of sight, every obstruction impedes wireless transmissions, even the human body.

In short, there are four factors to keep in mind for the health of your wireless sensor network and maintaining its peak performance:

  • distance from sensor-to-sensor and the wireless gateway
  • power output of the radio
  • data rate transmission
  • frequency of the radio link

Yes, you may expand your network as needed, up to 100 sensors per wireless gateway. You can add an unlimited number of wireless gateways, so you are not limited to the amount of wireless sensors you can have on your account.

Each time the sensor transmits data to our online sensor monitoring system it reports the battery power as well. Notifications can be set to alert you by email or text message, when a sensor's battery is about to expire.

Connected Dashcams

Consumer Fleets
Only Local Storage Local storage and 4G LTE Cellular connectivity
Cheap SD card (high failure rate) Industrial grade SD card (low failure rate)
Simple design Robust and tamper free design
X Tested, certified, and build to last
X Integrated AI to detect critical incidents
X Critical incidents automatically uploaded and available in the cloud
X Centrally managed dash cams

Our dash cams have 2 cameras, a road-facing and an in-cabin camera. Both are capable of recording video in 1080p Full-HD resolution.

All the footage is stored locally on an industrial grade SD card and will overwrite the oldest recorded footage when full. On average a week’s worth of footage is stored locally. All the full length footage is therefore available if needed.
Critical AI identified footage is uploaded automatically to the cloud and available for review in the system. No need for the fleet manager to go through hours of footage, but instead scroll through the most important footage easily. These video clips are stored for 6 months in the system.

Companies and organizations across the Caribbean who need to comply with safety rules and compliance regulations greatly benefit from a dash cam solution.
When businesses want to further improve their fleet visibility: stop distracted driving, create better drivers, and reduce costs.

Referral Program

All referrals must be submitted through the Referral Program. Before submitting a referral or anyone's personal information to Axxon, be sure you have the person's permission to do so. If you later find out you did not have such permission, please inform us as soon as possible. For more information about Axxon's processing of personal information, see our Privacy Policy.

To be eligible for a referral reward:

  • Have the referral submitted through the Referral Program;
  • Be referred by a current Axxon customer by the time of purchase (i.e. you have a login to a Axxon dashboard account with a valid, paid license);
  • Not be prohibited by your employer from receiving the reward;
  • Be over 18 years old;
  • Friends must be referred before they are engaged with the Axxon sales team;

The referred friend must have at least 2 vehicles in their fleet and purchase at least 2 devices in order to be eligible.

For referrals submitted in 2021, both the current referring customer and new customer will receive an Amazon gift card up to $250 depending on the number of new devices and other contract terms.

    • Amazon gift card up to $250 per referral
    • Charity donation up to $250 per referral

These charities for example: blogpost about our donation

You will each be sent an email to choose your reward 30 days after the referred customer makes an eligible purchase. Monetary rewards are sent out via email in the form of an Amazon gift card.

Referrals are paid out between 30-60 days after the colleague you referred makes a qualifying purchase.

All potentially eligible referrals are reviewed at the beginning of each month. If your referral is approved for a reward, we will reach out via email and request that you confirm your email address before sending you a link to claim your referral reward via digital gift card.

If it has been more than 60 days and you have not received any communications from us about your referral reward, please email us

Reach out to us via the chat on our website or email us

There are a number of reasons a referral may have been disqualified, including:

  • Your referred colleague was already engaged with Axxon sales
  • Your referred colleague did not purchase a qualifying number of units
  • Your referred colleague has not yet hit the 30 day post-purchase threshold

If you believe your referral was mistakenly disqualified, please email us. Axxon has sole discretion to determine whether to grant a referral reward.

No, individuals may not refer themselves. Referrals are reviewed when the referred account is 30 days post-purchase, and rewards are sent within 60 days of a qualifying purchase. This offer is subject to cancellation at any time.

If you have any more questions reach out to us via the chat on our website or email us.

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Our solutions offer various options to send and receive fleet, temperature, and asset data from and to external systems.
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